COMPANY

Skylight was created to fix the problems with the traditional home remodeling experience. Driven by service and powered by technology Skylight offers design services, project planning and matches you with an appropriate local contractor.

BACKGROUND

After the homeowner has explored different project scenarios and related initial floor plans and renders, the homeowner is now settled on a particular scenario, scope and price. To help guide the homeowner to finalize their design we needed to build out a new section in the homeowner experience to clearly outline the process the homeowner needs to go through, present supporting information and content, be able to collaborate with the skylight team, make decisions on elements impacting their design layout and finally decide on materials and finishes.

GOAL

Ensure material selections are completed by homeowners in a more efficient and transparent manner with less guidance from the Skylight team.

PRODUCT

Front-end homeowner experience.

APPROACH

Reviewed homeowner feedback and conducted interviews with key stakeholders. Identified and validated the most important features to build. Built high-level requirements and mockups. Reviewed and aligned with key stakeholders and Engineering. Created PRD and refined mockups and prototypes.

Worked with Designers and Operations to audit and organize existing content in a logical manner that works for both internal users and homeowners. During this exercise we introduced a new categorization of content for material selection as homeowners had identified that the current material selection process was overwhelming in terms of the display of content and having to make too many decisions.

I executed front-end QA at the end of each sprint and worked closely with Engineering throughout development to ensure a high-quality end product.

Prior to launch I built training documentation and release notes. Internal teams were trained on the new homeowner experience and were encouraged to provide feedback via the product form, which enables continuous improvement across products.

Our MVP scope did not include mobile optimization. This decision was made before I joined Skylight, but after I joined the project I emphasized the importance of mobile-first development so each subsequent release included enhancements for mobile.

During this project I introduced Figma as a new tool to Skylight. It was quickly adopted across the company.

RESULT

We saw a reduction in the number of missing material selections by homeowners and internally the material selection process time was reduced.