BACKGROUND
Due to the Covid-19 pandemic, mall locations were only allowed to open at a reduced capacity. CF Guest List became a high-priority enterprise initiative to better manage traffic flow and support social distancing across our retail properties by minimizing bottlenecks and crowding. It also allowed customers to feel comfortable shopping within a mall knowing they can easily join a virtual queue or make an appointment ahead of time.
PRODUCT
A white labeled web-based booking tool (English and French) that lets shoppers join a virtual queue, pre-book a time slot to visit stores or do curbside pickup at a CF shopping mall.
APPROACH
I led each of the activities below, involving and communicating with key stakeholders throughout.
- Requirements gathering (business, technical, IT security, legal, retailers, customers)- Vendor Analysis
- Cost Analysis
- RFP
- Vendor management
- Retailer outreach and onboarding
- Front-end QA
- Release planning
- Training documentation and execution